The fastest route is Help and support in the account menu of the web app, which opens a conversation with us and already knows who you are. You can also write to support@operifyai.co.uk.
What helps us fix it quickly
- What you were doing, what you expected, and what happened instead.
- Roughly when it happened.
- The reference code, if the app showed one. It starts with
ERR-and it takes us straight to the error. - Your app version, for anything on the phone (Preferences, at the bottom).
- A screenshot, if it is easier to show than to describe.
Never send us a password. We will never ask for one.
When to ask your own organisation instead
Account creation, shift and task data, site setup, leave decisions and who can see what are all controlled by your organisation's administrators. They can change those the same day; we cannot.
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